Return Policy

At East West Technology, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process under the following terms:

Eligibility for Returns:

• Timeframe: Returns must be initiated within 7 days of receiving your order.
• Condition of Product: The product must be in unused, unopened, and resalable condition. All packaging, labels, and tags must remain intact.
• Faulty or Damaged Products: If your product is defective, damaged during shipping, or incorrect, you can request a return or exchange. Please contact us immediately upon receiving the damaged or incorrect item, and we will arrange for a replacement or refund.

How to Request a Return:

1. Contact Us: Please contact our customer service team via phone, email, or through our website to initiate a return.
   • Phone: +92 341 514 0620
   • Store Location: Basement Shop No. 71, 72, Hafeez Center, Gulberg 3, Lahore.
2. Return Approval: Our customer service team will review your request and confirm if the return is eligible under our policy.
3. Return Shipping: If the return is approved, we will guide you on how to return the product. Please note that shipping costs for returns are typically the customer’s responsibility unless the product was damaged, defective, or incorrect.
4. Refund or Exchange: Once the product is received and inspected, we will issue a refund to your original payment method or offer an exchange based on your preference.

Refund Policy:

• Processing Time: Refunds are processed within 7-10 business days after the returned product is inspected.
• Refund Method: Refunds will be issued to the original method of payment.
• Non-Refundable Items: Some items, such as special orders, clearance items, or products that have been used or damaged by the customer, may not be eligible for return or refund. Please check the product details before purchasing.

Exchanges:

• Same Product Exchange: If you need an exchange for the same item in a different size, color, or model, we can assist with that, based on availability.
• Replacement: If you receive a defective or damaged product, we will arrange for a replacement at no extra charge.

Non-Returnable Items:

• Personalized or custom products.
• Gift cards or digital downloads.
• Products marked as Final Sale or Non-Returnable on the product page.

We believe in delivering high-quality products and exceptional customer service. If you have any questions or concerns regarding returns, feel free to get in touch with us. Thank you for choosing East West Technology!